SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
We offer free shipping across the UAE for all online orders above AED 500. For orders below AED 500, a flat delivery fee of AED 13 will apply. We aim to deliver your order promptly and securely right to your doorstep. Tristique parturient nulla ullamcorper at ullamcorper non orci iaculis neque augue.
How long will delivery take?
Delivery within Dubai typically takes 1–2 business days, while deliveries to other cities across the UAE may take 1–3 business days. We strive to process and ship your orders quickly so you receive them on time and in perfect condition.
What exactly happens after ordering?
If you experience any issues with your order after delivery, don’t worry — we’ve got you covered. Simply reach out to us through our Contact Us page, and our team will assist you promptly to resolve the matter.
Do I receive an invoice for my order?
You will receive the invoice for your order via email shortly after your purchase is confirmed. Please keep it for your records or in case you need assistance with your order.
PAYMENT INFORMATION
When the order payment is taken of my bank account?
Payment will be securely processed from your bank account immediately after you place your order. You will receive a confirmation email once your transaction is successful.
What is wishlist?
A wishlist lets you save your favorite items so you can easily find them later. Whether you're not ready to buy or just keeping track of products you love, your wishlist helps you plan and shop at your convenience.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, please contact us immediately through our Contact Us page. Kindly provide your order number, a brief description of the issue, and, if possible, include a photo of the product. Our support team will review your case and arrange a replacement or refund as quickly as possible. Dictum a elit ridiculus odio montes.
Can I change or cancel my order?
Yes, you can change or cancel your order — but only before it has been processed or shipped. If you need to make any changes, please contact us as soon as possible through our Contact Us page with your order number and request details. Once your order is dispatched, changes or cancellations may no longer be possible.
