Refund and Returns Policy – hakk.ae
At hakk.ae, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of the purchase date.
Eligibility for Returns
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Items must be unused, in the same condition you received them, and in their original packaging.
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A receipt or proof of purchase is required for all returns.
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Only regular-priced electronics are eligible for refunds. Sale items are non-refundable.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
We do not accept returns for:
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Items that are damaged due to misuse or not in their original condition
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Products returned after 30 days from delivery
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Opened software or electronic items with broken seals
Refund Process
Once your return is received and inspected, we’ll notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again.
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Contact your credit card company or bank, as processing times may vary.
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If you still need help, contact us at sales@hakk.ae.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at sales@hakk.ae for further instructions.
Shipping Returns
To return your item, please mail it to the return address provided after contacting us.
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Customers are responsible for return shipping costs.
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Shipping costs are non-refundable.
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For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance.
Need Help?
If you have any questions about returns or refunds, feel free to contact us at:
📧 sales@hakk.ae
🌐 www.hakk.ae
